From FAQ to Instant AI Answers: Modernizing Learning & Development with Dashworks

As an L&D Manager, you’re the go-to person for everything from onboarding materials to the latest company policies. You might find yourself fielding a constant stream of questions like:

• “Where can I find the training materials for [new software]?”
• “What’s the company policy on [topic]?”
• “When is the next training session for [topic]?”

Managing these demands while creating and executing valuable learning programs can seem like a daunting challenge. Dealing with repetitive questions is a time sink that can be better spent on important organizational strategies. So what if you could reclaim that time and empower your team to self-serve answers to their questions?

This is where AI-powered knowledge assistants like Dashworks come in.

How Dashworks Works: Your Centralized Knowledge Hub

Dashworks acts as a central brain for your company’s information. It integrates seamlessly with the applications you already use – think Google Drive, Confluence, Slack, and even your HRIS system. Instead of information being siloed across different platforms, Dashworks brings it all together in one easily searchable location.

But it’s more than just a powerful search engine. Dashworks understands natural language, meaning your team can ask questions conversationally, just like they would a colleague. And because it connects directly to your data sources, the answers are always accurate and up-to-date.

From Answering Questions to Building Better Programs

Here’s how Dashworks can specifically benefit L&D Managers:

1. Instant Answers to Common Questions

Imagine this: a new employee needs to access training materials for a specific software tool they'll be using in their role. Instead of searching through folders or asking a colleague, they simply ask Dashworks. Instantly, they receive a list of the exact training resources they need, sourced directly from your company’s official documentation.

2. Streamlined Onboarding

New hires often have the most questions as they try to ramp up on projects, people, processes, policies, and more. Dashworks can provide instant answers about everything from IT setup to company culture, creating a smoother, more efficient onboarding experience.

Example Questions:

• “How do I set up my company email on my phone?”
• “Where can I find the training materials for [new hire onboarding]?”
• “Who should I contact for help with [specific onboarding task]?”

3. Content Creation Support

Developing engaging training materials takes time. Dashworks can help you quickly find relevant information, templates, and best practices within your company’s knowledge base, speeding up the content creation process.

Example Questions:

• “Are there any existing training materials on [topic]?”
• “What are the best practices for creating a [type of training material]?”
• “Can you show me examples of successful [training material] from the past?”

4. Data-Driven Insights for Program Improvement

Dashworks can analyze usage patterns and employee questions to identify knowledge gaps and areas for improvement in training. This data-driven approach helps you create more effective and targeted learning programs.

Example Insights:

• Identify frequently asked questions to pinpoint areas where training needs improvement.
• Identify knowledge gaps to improve internal documentation.

Empowering Employees to Self-Serve

By providing a central knowledge hub, Dashworks empowers employees to find answers independently. This reduces the burden on L&D teams and fosters a culture of self-directed learning.

The Result?

• Increased Productivity: Less time spent answering repetitive questions means more time for strategic L&D initiatives.
• Improved Employee Experience: Employees get the information they need, when they need it, leading to greater satisfaction and engagement.
• More Effective Learning Programs: Data-driven insights help you create targeted training that addresses real knowledge gaps.

Request a demo of Dashworks today and discover how AI can help your team uplevel your L&D strategy.